Company: Atlas Metrics
Location: London
Job Description:
Napo is seeking a Complaints Handler in a hybrid London setup to resolve customer complaints swiftly and fairly, while leveraging data to spot trends and improve the journey. You will work with Claims, Customer Champions and Compliance teams to ensure best practices and regulatory alignment.
Ideal candidates have 2–4 years in UK financial services complaints, with a customer-first mindset and strong documentation discipline, plus the ability to support vulnerable customers.
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Posted: October 7th, 2026