Company: Department for Work and Pensions (DWP)
Location: Hastings
Job Description:
Department for Work and Pensions (DWP) is seeking a Universal Credit Review (UCR) Team Leader to coach and lead a frontline team within Operational Delivery. You will help ensure claimants receive the correct entitlement, support our frontline colleagues, and deliver high-quality customer service across a diverse caseload.
You will line manage agents, monitor performance, handle escalations, and build strong relationships with stakeholders to drive timely outcomes and reduce fraud and error in
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Posted: October 7th, 2026