Head of Complaints & Escalations (Fintech)

Teya is building a fintech platform for local businesses in Europe, and the Escalations team is the last line of defense for merchants when things go wrong. As Customer Complaints Manager, you will lead a four-person team handling formal merchant complaints and FOS escalations with fairness, timeliness, and clear evidence.

You will shift from reactive to proactive case management, identify recurring themes, and feed insights back to Product, Support, and Risk.

#J-18808-Ljbffr…