Hybrid Assurance & Complaints Analyst — Insights & Quality

CKB Recruitment is delighted to be working with a highly regarded mutual society to recruit an Assurance & Complaints Analyst for its Operations Assurance team in South Cerney.

This is a varied role combining reporting, analysis and administration across complaints, quality assurance and customer outcomes. You’ll help the team understand what is working well, identify where improvements may be needed and keep accurate records that support informed decisions.

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