North East charities Children North East and Everyturn Mental Health have partnered to open the first North East children and young people’s ‘Safe Haven’, offering mental health support to 13-18 year olds, their families, parents and carers. This role will provide high-quality 1-1 mental health support for young people who access the Safe Haven service. This will include providing a safe and welcoming environment both in person and online, using effective communication and active listening to understand young people’s needs, reduce crisis intensity and develop a safety plan. The Children and Young People (C&YP) Mental Health Support Worker will work as part of a team, other responsibilities will include engaging with stakeholders, keeping up to date with onward referral pathways and supporting the Team Lead to develop the service. Main Responsibilities
- To support young people who access the CYP Safe Haven service according to the service specification and service operating procedures.
- To provide a safe and welcoming environment, both in person and online, for all young people who access the service, using de-escalation skills, active listening and calm communication.
- To work 1-1 with young people and help them develop their knowledge, confidence and skills to manage their mental health, liaising with external services where appropriate.
- To work with young people to co-produce a safety plan, providing guidance and where appropriate signposting around a wide range of issues e.g. mental health, neurodivergence, relationships, family issues, emotional regulation, eating distress, self-harm, self-esteem, identity issues, bullying, loss (this list is an example and is not exhaustive).
- To keep up to date knowledge of relevant onward referral pathways and to engage with relevant stakeholders including parents.
- To keep accurate and up to date records in line with organisational policies.
- To support active participation in ensuring that young people’s views, both on existing provision and new developments, are actively sought and acted upon.
- To contribute to monitoring/evaluation reports where required, including gaining feedback/ quotes and photographs from young people, as appropriate.
- To respond to and report any safeguarding concerns to your line manager, ensuring compliance with Children North East’s safeguarding policy and procedures, to promote a positive culture of safeguarding children, young people, and adults.
- To develop your own skills to enhance performance through participation in supervision, appraisal and attendance at training.
- To work autonomously and manage your own workload.
This post is 20 hours which is part-time against full-time hours of 37 per week.
This is a fixed term period until 31st August 2027. The salary is £26,038 pro-rated for 20 hours per week.
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