About Serova
Serova builds personalized cancer vaccines and helps patients find every treatment option available to them, anywhere in the world. Each vaccine is made for the individual patient from their own samples and given in partnership with their treating physician. We run the whole process for patients and their oncologists, from initial review through treatment and follow-up.
The role
Each patient gets one person who manages everything for them, from sign-up and samples to treatment options, trials and follow-up. You’ll be that person: the main point of contact for the patient, their family and their physicians. As we scale, this may become a nursing role.
What you’ll do
Guide your patients through every step: sign-up, consent, records requests, and what to expect at each stage
Find treatment options: newly approved drugs, clinical trials and expanded access, including in Europe and China, and check whether the patient can get them
Work with our physicians to turn what you find into options the patient can act on, and accelerate clinical questions quickly
Coordinate with the patient’s hospital and treating physicians to avoid gaps and duplication
Coordinate sample collection and shipping with physicians, pathology labs and sequencing partners, and track each sample through to results
Keep patients, families and physicians updated on sequencing, manufacturing and treatment dates
Clear obstacles with manufacturers, hospitals, shipping and cost, working with our insurance lead
Arrange practical support such as travel and scheduling
Keep accurate, confidential records of every patient’s status and open actions
Your first few months
Get to know our personalized cancer vaccine program end to end, from our side and the patient’s
Take over communication and day-to-day management of patients already on the program
Set up patient trackers and make sure every open action and question is dealt with
Who you are
A strong operator who is calm with seriously ill patients and relentless with everyone else
You handle the logistics and enough of the clinical side to navigate it, so patients get one voice from us
You respond fast and work unsupervised
High agency, warm and low ego
Requirements
Patient-facing experience in clinical research, oncology or private health: case management, navigation, care coordination or trial patient support
Working knowledge of oncology or advanced therapies
Fast and clear on email, phone and video, and comfortable across US time zones, including some messages outside normal hours
Working knowledge of HIPAA and handling health information
Based in San Francisco, or willing to relocate
Authorized to work in the US
What will make you stand out
Clinical trials or expanded access: you know how eligibility and enrollment work in practice
Registered nurse. A plus, not required
Research ability: you find new drugs, trials and options in registries, papers and filings, including outside the US
You bring the patient a solution before they ask
Private health, concierge medicine or patient advocacy
You have managed sample logistics across labs, clinics and couriers
Details
Location: San Francisco
Type: Full-time
Questions? Email clinical@serova.bio
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