Customer Experience Graduate Programme (Hiring Immediately)
2026-10-01T00:00:00
Surbiton
Greater London
GB
KT6 6
Any
2026-12-30T07:02:54.707
£40,000 pro rata
- | 23 month Fixed Term Contract | 30 days holiday (pro rata) | 10% in-store discount
Everyone who works at Lidl brings something unique to the table – but we also have a whole lot in common. We’re curious, collaborative, and ready to make a tangible impact on where we work. Just like you. Redesign retail. Reimagine customer experience. Kickstart your journey in retail!
Our Customer Experience team is all about making our stores work better for our customers, our colleagues and for Lidl. From store layout design and refits to enhancing the customer experience through technical innovation, this team plays a key role in shaping the future of our stores. Whether implementing self-checkouts, optimising customer journeys, or driving sales through smarter store layouts, they are at the forefront of retail innovation and operational excellence, providing the perfect environment to lay your professional foundation.
Setting the stage for your success, the Lidl Customer Experience Graduate programme will take you through a fast-paced and hands‑on 23‑month development programme. You’ll gain experience in our stores and Head Office, working on real projects that shape how millions of customers shop every week. Whether it’s redesigning store layouts, rolling out new technology and equipment or leading change initiatives, you’ll be making an impact from day one accelerating your growth right from the start.
You’ll also play a key role in space planning, deciding where to merchandise Lidl products to maximise sales and create the best customer shopping experience. You’ll need to be organised, solutions focused, and passionate about improving customer experience through data‑driven decisions. If you’re ready to take ownership, lead projects and help shape the future of retail, come and join our Customer Experience Graduate programme and take that exciting first step in your career!
What you’ll do
- Take on real project responsibility and make a tangible difference to our customers and business
- Be responsible for and be at the forefront of technical retail innovation
- Conduct thorough competitor analysis to ensure we remain relevant and competitive
- Liaising with internal and international departments, and external business partners
- Work as part of a team, but be equally happy working independently on projects
- Gain exposure and understanding of wider Lidl departments
- Work collaboratively with our Buying team to ensure strategic reviews of product ranges, to make informed merchandising decisions
- See the impact of your merchandising decisions across all Lidl stores
- Presenting to Senior stakeholders on a regular basis
- Use sales performance, market trends, customer feedback and business insights to make informed decisions that enhance the customer experience.
- Collaborating closely with the Insights team
- Spin lots of plates at any one time – striving under pressure & multi-tasking is your thing!
What you’ll need
- Achieved or 2:2 or higher in a Bachelor’s Degree
- Are eligible to work in the UK on a full-time basis and able to provide proof when required
- Able to commute/relocate within a reasonable commute to our Head Office in Tolworth, South West London
- To be legally entitled to work in the UK on a full-time basis
- Strong analytical skills and ability to interpret data????
- Be assertive and confident
- Business-minded approach; commercially savvy and resilient
- Strong communicator and confident presenter
- Get inside the minds of our customers and uncover what really matters to them
What you’ll receive
- 30 days holiday (pro rata)
- 10% in-store discount
- Pension scheme
- Discounted Gym Plus, more of the perks you deserve
- plus an additional 10% non-contractual London Weighting allowance.
You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
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