Technical Support Engineer – Working with Premier League (PGMOL)
Personar is seeking a talented and proactive Technical Support Engineer to join our team. As a Technical Support Engineer, you will provide dedicated support for the Premier League (PGMOL) as a top-tier customer for Personar, ensuring seamless integration and optimal operation for Premier League games. You will collaborate closely with internal teams and the customer to resolve issues, optimize system performance, and contribute to the continuous improvement of our products and services.
Location:
London, UK (Hybrid role)
Key Responsibilities
1. Technical Support
Key setup and operations for matches and working with other technology providers
Diagnose, troubleshoot, and resolve technical problems that can happen in real-time to ensure minimal disruptions
Provide efficient and effective technical support to the Premier League (PGMOL), addressing issues related to their use of our technology
Assist in the deployment, configuration, and maintenance of our systems
2. Client Interaction
Act as the primary point of contact for Premier League technical inquiries and support requests
Build and maintain strong relationships with the customer, understanding their needs and ensuring their satisfaction
Conduct training sessions and workshops for clients to maximize the value of our technology solutions
3. System Optimization
Monitor system performance and proactively identify areas or issues in real-time during games
Collaborate with Personar development teams to implement updates and enhancements based on client feedback and performance metrics
Ensure systems are scalable, reliable, and secure
4. Documentation and Reporting
Maintain detailed documentation of support activities, issues, and resolutions
Provide regular reports on system performance, client interactions, and support metrics
Contribute to the development of support guides, FAQs, and knowledge base articles
Work closely with Personar engineers, data scientists, and product development teams to understand product features and capabilities
Participate in cross-functional team meetings to discuss and address technical challenges
Contribute to the continuous improvement of support processes and best practices
Qualifications
Required:
Proven experience in a technical support role, preferably in AI/ML or data analytics
Familiarity with cloud platforms (e.g., Azure, AWS) and deployment tools
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and as part of a team
Willingness to travel on-site if needed
Preferred:
Bachelor’s degree in Computer Science, Engineering, or a related field
Experience working with the Premier League or PGMOL (great but not essential)
Experience working with enterprise companies, sports teams, or in the sports industry
Experience working with real-time audio and video technologies
Strong understanding of AI and machine learning concepts and technologies
Competitive salary and performance-based bonuses
Opportunities for professional development and career advancement
Flexible working hours and remote work options
A vibrant and collaborative work environment
If you are passionate about sports and technology, and thrive in a fast-paced, client-focused environment, we would love to hear from you.
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