Ready to bring your compliance expertise to an expanding specialist lending business where you can make a tangible impact?
Armstrong Knight is recruiting a Compliance Officer for a growing financial services business operating within the secured lending market.
Working closely with the Head of Compliance, you will take on a varied role spanning compliance monitoring, regulatory guidance, complaints and risk management. You will help strengthen controls, support colleagues and ensure fair outcomes for customers.
This opportunity would suit a financial services compliance professional who enjoys investigating issues, providing practical advice and working collaboratively across a business. Experience in mortgages or secured lending would be particularly valuable.
The role
Your responsibilities will include:
- Investigating customer complaints and preparing clear, comprehensive responses.
- Liaising with the Financial Ombudsman Service on referred complaints.
- Providing regulatory advice and guidance to frontline colleagues.
- Conducting thematic reviews, customer file audits and call reviews.
- Supporting reviews of policies, procedures and internal controls.
- Preparing compliance monitoring reports and maintaining conduct and compliance management information.
- Helping identify and investigate potential fraud, money laundering and suspicious activity.
- Supporting regulatory reporting, colleague training and incident and breach management.
- Contributing to the development of the Risk Management Framework and maintenance of the Risk Register.
What we are looking for
- Compliance experience within financial services.
- A sound understanding of the FCA regulatory framework.
- Strong complaint-handling, investigative and problem-solving skills.
- Excellent communication skills and the ability to build relationships at all levels.
- Strong organisation, attention to detail and a proactive approach.
- Confidence working independently and as part of a team.
- Mortgage or secured lending experience is preferred.
- Exposure to first or second-charge mortgages would be advantageous.
What’s on offer
- Salary of up to £50,000 per annum.
- Hybrid working.
- Annual discretionary bonus, subject to performance.
- 25 days’ holiday, increasing with length of service.
- Life assurance of four times salary.
- Pension scheme.
- Season ticket loan.
- Option to join the Bupa private medical insurance scheme after successful completion of probation.
- A varied position with direct exposure to the Head of Compliance
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