Quality Control & Process Improvement Lead – Travel

Company: Jobs 4 Thomas Cook
Apply for the Quality Control & Process Improvement Lead – Travel
Location: London
Job Description:

Customer Management Resourcing (CMR) in London is recruiting for a Quality Control Manager on a permanent basis. You will monitor the quality of calls and recommend improvements, working within a travel industry focused environment.

The role requires leadership, attention to detail and the ability to drive cross-department collaboration to meet KPI targets and ensure timely delivery of initiatives.

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Posted: October 7th, 2026