Service Desk Team Lead: Drive SLA Excellence & Coaching

ParentPay Group in Coventry is seeking a Service Desk Team Leader to lead, coach and develop a team of Service Desk Analysts, ensuring delivery of exceptional support across ParentPay Group products.

You will drive efficient case resolution, manage SLAs and KPIs, and oversee omni‑channel support including Penny AI, using ServiceNow and 8×8 to optimise workflows and lead continuous improvements.

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