Social Media & Branding Expert

A hands-on, field-driven role combining social media & video-led marketing, founder personal brand development, and sales conversion — at the centre of building a nationwide brand.

Role overview

You will travel across the UK to customer sites, factories, and warehouses — capturing real content, generating enquiries, converting leads, and ensuring a seamless experience from first enquiry through to aftercare.

Marketing & content

• Plan and execute social media strategies that generate real enquiries and measurable results
• Travel the UK to capture stone, fabrication, installation, before/after, and customer story content
• Create and publish short-form video (Reels, Shorts, TikTok, LinkedIn, Instagram, YouTube, Pinterest)
• Present confidently on camera — products, processes, and craftsmanship
• Build and manage the company brand and the founder’s personal brand
• Collaborate with the media team to ensure consistent output and quality
• First point of contact for enquiries via phone, email, WhatsApp, and live chat
• Proactively follow up and convert leads into confirmed orders
• Build trust with UK customers through clear, confident communication
• Maintain relationships to drive repeat business and referrals
• Work towards clear conversion metrics and revenue goals

CRM & systems

• Own and manage the CRM system — leads, deals, tasks, notes, and records
• Track the full sales pipeline across CRM, WhatsApp, and internal tools
• Ensure data accuracy and timely updates
• Monitor follow-ups, payments, delivery milestones, and communications

What we’re looking for

• Fluent English with UK-standard professional communication
• Confident on camera and comfortable creating video content
• Highly organised, detail-oriented, and process-driven
• Strong sales, marketing, and relationship-building skills
• Excellent computer literacy and numeracy
• Willingness to travel across the UK

Preferred

• Background in interior design, construction, kitchens, stone, or project-based sales
• Experience in consultative or high-value sales
• Understanding of content-led growth and social media funnels
• Driving licence (preferred, not mandatory)

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