Employer East of England Community Health and Care NHS Trust Employer type NHS Site Caroline House, Colman Hospital Town Norwich Salary £25,760 – £27,476 pro rata per annum Salary period Yearly Closing 22/10/2026 23:59 Interview date 30/10/2026
Clinical Support Worker
Band 3
East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.
Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.
By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Job overview
Are you a compassionate and motivated individual who wants to make a real difference in people’s lives? We are looking for Clinical Support Workers to join our dedicated team at Caroline House.
We are a 20-bed inpatient neurological rehabilitation unit providing specialist rehabilitation and support for patients recovering from neurological conditions and injuries. We work closely with patients and the people important to them to maximise independence, promote recovery and help individuals achieve their rehabilitation goals.
This is an exciting time to join us as we are expanding our Clinical Support Worker team. These additional posts have been created through investment in the service, allowing us to provide in-house enhanced support for our patients.
Working alongside our nurses and all of our multi-disciplinary healthcare professionals, you will be supported to provide person-centred care and support patients throughout their recovery journey.
We offer full-time and part-time jobs. As a 24-hour service, shifts include days, nights, weekends and bank holidays.
While the role can be physically and emotionally demanding, it is also rewarding. Every day brings the opportunity to positively impact someone’s life and be part of a supportive team that truly makes a difference.
Previous applicants need not apply.
Main duties of the job
Your role will include:
- Helping to maintain a safe, comfortable and therapeutic environment for patients.
- Following care plans to provide patients with individualised personal care,
- Assisting with mobility and helping patients maintain their independence.
- Working with the whole MDT to provide emotional support and reassurance to patients/carers/visitors.
- Encouraging participation in activities that promote rehabilitation, wellbeing and recovery.
- Taking and recording observations, blood pressure, pulse, temperature, oxygen saturations, respirations, blood glucose levels, and weight.
- Monitoring food and fluid intake and reporting any concerns to the nursing team.
We are looking for people who:
- Are caring, respectful and compassionate.
- Enjoy working with people from all ages, backgrounds and cultures.
- Have good communication and teamwork skills.
- Can remain calm and supportive in challenging situations.
Working for our organisation
If you are looking for a rewarding career where kindness, compassion and teamwork are valued, we’d love to hear from you. Interviews will be in person.
Find out more about working for our organisation here:
Please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Detailed job description and main responsibilities
Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trust’s systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area.
Management1. Take all reasonable steps to ensure the safe keeping of patient’s property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.
Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant experience in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.
Qualifications
- Education to GCSE level Grade C in English and Mathematics or equivalent
- Care Certificate and or equivalent health care experience
- City and Guilds NVQ Level 3 in Care/Health and Social Care
Experience
- Some previous experience in a nursing/Care Assistant role
Other
- Able to make own travelling arrangements
- Ability to work 12.5 hour shift patterns
- May be required to work in other community hospitals within our Trust in order to meet the needs of the service
Communication
- Clear oral communication
- Basic computer skills
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
- Good interpersonal skills
- Responds positively to change
- Flexible
- Ability to work as part of a multi-disciplinary team
Skills and Knowledge
- Good interpersonal and communication skills
- Good organisational skills
- Good numeracy and literacy skills
Personal and People Development
- Caring personality
- Sensitive and tolerant
- Resilient
Equal Opportunities – We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
If you need this application in an offline format, please let us know.
Immigration Status– East of England Community Health and Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment- Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.
DBS- this post may be subject to a Disclosure and Barring Service (DBS) check.
Closing and Interview Dates-This vacancy may close early if sufficient applicants are received.
Data Protection-A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.
Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we’ll ask you to validate your driving licence online via the DVLA.
In submitting an application, you authorise East of England Community Health and Care NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.
ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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