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Residential Support Worker – Phoenix House
Job Reference ncc/TP/80/3429/NP
Number of Positions:
1
Contract Type:
Permanent
£29,542 – £32,046 (full time equivalent) Band 5 plus there is an enhancement paid between 8pm and 6am and weekends, this starts at £2,934.36 – £3,183.84 per year (full time equivalent) depending on spinal point (figures based on 37 hour contract)
Working Hours:
18.5
Location:
Bedlington
Closing Date:
18/10/2026
UK Region
Job Introduction
Employment Location:
Phoenix House Children’s Home, Bedlington
Residential Support Worker
Salary: £29,542 – £32,046 (full time equivalent) Band 5 plus there is an enhancement paid between 8pm and 6am and weekends, this starts at £2,934.36 – £3,183.84 per year (full time equivalent) depending on spinal point (figures based on 37 hour contract).
Please note, if you require sponsorship to work in the UK, the position of Residential Support Worker does not meet the Home Office criteria for UK Visa Sponsorship
NCC operates 5 children’s homes including a national secure children’s home with education. Overall, the service employs approximately 200 care staff and 30 support services staff across the 5 sites. Our homes accommodate 25 young people aged 6 – 17, our main aim is to offer an exceptional family focussed caring environment where children and young people can feel safe and thrive in order to meet their full potential.
The service is inspected by Ofsted on a yearly basis. It is crucial that everyone in our team is committed and motivated to meeting the needs of our young people and have high aspirations for each and every young person we live and work with.
Why choose us:
Working at Phoenix House Children’s Home is not just a job, it’s one of the most rewarding career choices you will make. Our work is challenging and physical but if you have the drive and dedication, resilience and passion then you will enjoy an exciting and stable career with us. It is important that our children are supported by adults with a range of professional and personal experiences, ensuring they have access to positive role models who can offer a range of skills and values to support our children to achieve their best possible outcomes in life.
We offer a comprehensive induction and shadowing process for all new staff, excellent training and development opportunities throughout your employment. Northumberland County Council acknowledges the importance of legacy planning, ensuring that our managers of the future are developed from within.
The staff centered approach is supported by the offer of regular one-to-one sessions to discuss and reflect on your work. As part of Northumberland County Council, you also benefit from a family-friendly policy, pension contributions, leisure and culture discounts at council venues and a range of other discounts
All of our care staff are supported to complete the Level 3 Diploma in Residential Child Care, as a minimum.
There are progression opportunities within the service.
The role:
At Phoenix House we have three young people (aged between 9 and 15 yrs old) able to live with us at one time. These young people are here through no fault of their own. They have often had a troubled and traumatic start to their young lives, but through positive and constructive interventions by a skilled and committed staff team they are supported to address their emotional, social, and educational needs to enhance their life chances.
Your personal qualities and life experience will help us create an environment of reflection, challenge, personal attention and specialist help. Your talents will help young people develop the values, skills, knowledge, self-control and direction that will enable them to fulfil their potential.
This role requires you to work to a shift pattern which includes early and late shifts, with some sleeping in duties. There is an enhancement paid between 8pm and 6am and weekends, this starts at £2,934.36 – £3,183.84 per year depending on spinal point (figures based on 37 hour contract).
You must have a good general education and be willing and able to undertake relevant training. You will be supported to complete the Diploma Level 3 in Residential Child Care, which is a requirement of the job role.
You will work under the direction of the managers to ensure quality, safe and effective care of each young person.
For further information please download the relevant Job Description.
Useful information:
Please note, if you require sponsorship to work in the UK, the position of Residential Support Worker does not meet the Home Office criteria for UK Visa Sponsorship.
You will work an average of 37 hours per week, following a designated shift pattern over 24 hours. Shifts vary between 7.5 hours (early shift) and 8 hours (late shift), with some sleeping in duties. You will work two out of four weekends and some bank holidays. We’re making a difference – be part of it. The successful applicant for this post will be required to have Disclosure & Barring Service Enhanced Disclosure. For further information about the post please email childrens.residential@northumberland.gov.uk
Further information
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here .
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad , including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
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