Senior Complex Case Manager — Housing & Repairs (Hybrid)

L&Q Living is seeking a Complex Case Management Officer to lead complex resident cases from referral to closure, coordinating with internal teams, contractors and external partners to deliver practical solutions in a timely, empathetic manner. You will review case histories, updates and risks, ensuring clear resolution plans and proactive communication with residents and stakeholders.

The role offers hybrid working from London Stratford or Manchester Trafford, with strong focus on resident

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