You will be part of a busy Service Desk Team. The primary function will be to assist Customers with first line support issues.
About Method IT
Method IT are a Microsoft Gold Certified Managed Service Provider, based in Southend on Sea. We hold ISO9001, ISO 27001, Cyber Essential Plus, IASME Cyber Assured Level 2 Certification, as well as being a Cyber Essentials Plus and Cyber Assured Certification body. Our clients are based predominantly in the South East, we have a particular focus working with Professional Service companies, such as Legal, Accounting, and Finance.
Reporting to:
You will report to the Service Desk Manager.
Core Skills
Working with a Service Ticket (PSA) System – ideally MSP Centric, problem-solving mentality, working under own initiative, Demonstrable experience of documenting processes and procedures, Understand the importance of adhering to customer-led Service Level Agreements
Essential Technical Skills
- Minimum 1 years previous MSP experience
- Knowledge of Microsoft Desktop Operating Systems (Windows 7-11)
- Knowledge of Active Directory – new user setups, password resets, group amendments
- Knowledge of Office 365 Admin – new user setups, password resets, group amendments
- Experience of Antivirus solutions (ideally Webroot, Bitdefender)
- Experience of RMM and PSA tools (ideally Connectwise)
- Experience in new hardware builds (Laptops, PC’s)
- Proven track record in excellent customer service
- Trustworthy with a high level of personal integrity
Desirable Technical Skills
- Experience of Email protection solutions (ideally Mimecast)
- Interest in Cloud Solutions (Azure, AWS)
- Interest in Virtualization (Hyper-V, VMware)
Hours
Rotation – Monday to Friday 8:00am – 5:00pmor Monday – Friday 9:00am – 6:00pmOn call approx. 1 in 8 weeks
Location
The role will be based in our Southend on Sea office
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