Company: Certara
Location: Sheffield
Job Description:
Certara in Sheffield is seeking an IT End User Support Analyst Level 2 to join the global Service Desk. You will troubleshoot production issues, triage incidents, and provide frontline support to professional services, software, and corporate users.
The role covers onsite hardware deployments, endpoint management, and documentation of resolutions, with collaboration across Level 1/Level 3 teams and a focus on SOX, ISO 9001, ISO 27001, and SOC 2 compliance.
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Posted: October 7th, 2026