Guest Services Manager

Food & Beverage Guest Service Manager

We’re looking for a professional, friendly, and experienced Food & Beverage Guest Service Manager to join our team and take responsibility for the day-to-day operation of our restaurant and bar.

This is a hands‑on role for someone who genuinely understands Food & Beverage operations and is confident leading a team, managing busy services, maintaining high standards, and creating an excellent guest experience.

Previous F&B experience is essential. We are looking for someone who is comfortable working across both the restaurant and bar, understands the demands of hotel F&B, and can lead by example during busy service periods.

What you’ll be doing

• Taking responsibility for the smooth day-to-day operation of the restaurant and bar
• Leading, supporting, and motivating the F&B team to deliver friendly, professional, and efficient service
• Being hands‑on during service and leading the team from the front, particularly during busy periods
• Ensuring consistently high standards of food, beverage, service, cleanliness, and presentation
• Managing the bar operation, including stock, service standards, cash handling, and licensing requirements
• Working closely with the kitchen team to ensure smooth communication and service delivery
• Managing guest enquiries, requests, and feedback professionally
• Handling and resolving guest complaints promptly and effectively
• Monitoring guest satisfaction and identifying opportunities to improve the overall F&B experience
• Supporting the planning and delivery of breakfast, lunch, dinner, bar service, functions, and events
• Managing daily staffing requirements, rotas, breaks, and team deployment according to business levels
• Training, coaching, and developing team members to improve their skills and confidence
• Ensuring F&B procedures, brand standards, health & safety, food safety, and licensing requirements are consistently followed
• Supporting stock control, ordering, wastage control, and cost management within the department
• Working closely with the wider hotel management team to ensure effective communication and smooth hotel operations
• Supporting the F&B leadership team with achieving departmental targets and maintaining strong commercial awareness
• Ensuring the restaurant, bar, and surrounding areas are clean, organised, and ready for service at all times

What we’re looking for

• Previous experience in Food & Beverage is essential
• Previous experience in a restaurant, bar, hotel, or similar hospitality environment
• Experience supervising or leading an F&B team
• Confident managing both restaurant and bar operations
• Good knowledge of food and beverage service standards
• Experience working in a busy, customer-facing environment
• Strong communication and interpersonal skills
• A genuine passion for hospitality and delivering great guest experiences
• A hands‑on approach with the ability to lead by example
• Good organization and the ability to prioritise effectively during busy periods
• Confidence dealing with guest feedback and resolving issues professionally
• Good understanding of food safety, health & safety, and responsible alcohol service
• Commercial awareness, with an understanding of the importance of sales, costs, stock control, and profitability
• Ability to coach, motivate, and develop team members
• A positive, flexible, and proactive approach to work
• Flexibility to work evenings, weekends, and bank holidays as required

What we offer

• Competitive salary
• Staff meals and discounts
• Supportive and friendly working environment
• Training and development opportunities
• Opportunities for career progression
• The opportunity to make a real impact on the performance and development of our F&B operation
• The opportunity to work within a busy hotel environment and develop your hospitality career

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