Store Floor Operations Lead – Service & Team Coach

Marks & Spencer is seeking a frontline operations lead to manage the fill process and ensure the salesfloor is ready for trade. You will coordinate resources to serve, sell and fill, and lead the floor in the absence of the Colleague Manager.

You will allocate staff for quick payments, ensure smooth opening and closing routines, and maintain a clean, safe, well-presented store while modelling M&S customer service standards and colleague expectations.

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