Aston Autopark is offering a flexible opportunity for a Service Advisor to join our busy Aftersales team. This role is available on a full-time or part-time basis, with a 6:00pm finish, working alongside our existing AM and mid-afternoon team.
Working Hours
- Monday to Friday: 10:00am – 6:00pm
- Saturday: 1 in 3 rota (8:30am – 1:00pm)
- Flexible working contract available
- PM shift – typically 12:00pm – 6:00pm
- Time off in lieu available for Saturday work
- Additional hours available for holiday/absence cover and occasional AM collection & delivery duties
Job Types: Full-time, Part-time, Permanent
The successful candidate will cover the PM finish, which is 6:00pm, with a start time of 12:00pm under a flexible working contract. This will include a minimum of one Saturday morning in three; this can be more, with time taken in lieu mid-week to compensate. Additionally, extra cover hours for holidays and absence are available, along with collection and delivery hours in the AM.
About us
Aston Autopark is a family-owned and run business, established for over 36 years. We are a Vauxhall main dealer, as well as an authorised repairer for Peugeot, Citroën and Ford.
With over 200 vehicles in stock and a 3.5-acre site, we are a growing business with ambitious plans for further development. We pride ourselves on being a top-rated dealership for customer service, serving a wide surrounding area.
The Role
This is a great opportunity to become part of a great Aftersales team within a flexible working department.
Key Responsibilities:
- Front of house reception / counter – meet and greet
- Maintain customer service levels, meeting targets set and deadlines
- Look after customer bookings and checking vehicles
- Advise customers on course of action and invoice any work, whilst maximising any opportunities to upsell through the vehicle health check process
- Encourage customer satisfaction via exit handover and follow-up contact
- Prepare invoices, explain and take payments
- Produce estimates for repair costs and times
- Quote and sell service plans
Qualifications and Qualities
- Motor trade experience in this role or similar
- Great organisational skills
- Proficient in using computer systems
- Full clean driving licence
- Highly motivated
- Team player
- Communicate clearly with customers and colleagues
- Canteen
- Company pension
- On-site parking
Working Hours Monday–Friday 10.00am–6:00pm & Saturday 1 in 3 8.30am–1:00pm
Benefits Canteen. Company pension. Employee discount. On-site parking.
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