Company: West Highland Chamber

Apply for the Operations Manager

Location:

Job Description:

£37,000.00 per annum + Tips (uncapped share based on hours worked)

Additional holiday allowance for your birthday.
50% food discount in all our restaurants.
Colleague rates across all our hotels.
Access to Health Assured which hosts a wealth of informational tools and support across many areas including: Financial Wellbeing
- Mental Health
- Exercise
- Heathy Eating
Ongoing personal development with access to internal and external training programmes.
Free Gym Membership at Local Gyms.
A share of monthly tips split fairly across the business.
Free colleague meals on duty.

The Operations Manager is the overall key point of contact for all staff and guests.
To communicate the information coming into the hotel and monitoring activities in each department to ensure that tasks are completed to meet guest demands in a timely manner and to a high standard according to company policy.
To ensure that Legal and Statutory Requirements across all departments are maintained.
To ensure all regulatory paperwork is completed within the relevant time frames.
To ensure all employees can manage guest questions, compliments or complaints.
The Operations Manager will have overall responsibility to respond to all guest feedback on relevant platforms.
Any issues that occur should be communicated to the senior leadership team using the correct escalation process.
Maintain regular, consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.
Promote good working practices across the hotel, with particular emphasis on exceptional standards of safety and hygiene and guest service.
Identify any areas of concern to the senior support team and work collaboratively.
Ensure all company property / premises are kept within good working order, and any concerns highlighted and actioned promptly.

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Posted: October 7th, 2026