Patient Experience & Complaints Officer

Royal United Hospitals Bath NHS Foundation Trust in Bath is seeking a Patient Support and Complaints Officer (Band 4) for a 12-month fixed-term contract, 37.5 hours per week. Salary £28,392 – £31,157 per annum, pro rata, with yearly pay.

You will handle patient and family enquiries via email, phone and in person, escalating where needed. Role requires excellent communication and writing skills, ability to log and investigate enquiries, and collaboration with the PSCT and Patient Experience teams

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