Day Call Centre Team Lead – People & KPI Coach

Churchill Estates Management in Ringwood, Hampshire, is seeking a Call Centre Team Leader for the Day team. The role is office-based with 4-on/4-off day shifts (7:00am-6:30pm and 10:30am-10:00pm), supporting Careline operators delivering 24/7 service across the UK.

You will recruit, train, supervise and develop the team, manage rotas and analyse KPI data, ensuring service standards and policies are followed. IT literacy (MS Office, SharePoint) and strong English skills are essential.

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