Remote Customer Experience Specialist

Joma Jewellery & Katie Loxton is hiring a Customer Experience Specialist to support our retail customers across both brands. You will handle inquiries via email, phone and webchat, deliver on-brand service and resolve issues with empathy in a fast-paced environment.

Work is predominantly remote with occasional trips to our Banbury head office; 8-hour shifts over 5 days, including occasional weekend work. You’ll collaborate with Ecommerce, Operations and Marketing to exceed customer expectations.

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