Customer Service | Full Time
Reports to: Residential Concierge Team LeaderLocation: Battersea Power Station, London, SW11 8BA
You will be scheduled to work 16 x 12-hour shifts per calendar month.These shifts will include a 1-hour unpaid break. You will be notified ofshifts at least 2 weeks in advance.
About the destination:
Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s mosticonic and exciting mixed-use destinations where people live, work, shop, eat and play.
Key responsibilities
- Give residents an exceptional standard of Concierge service in line with our Standard OperatingProcedures and demonstrate our unique style of service in all your interactions.
- Provide information to residents about living at Battersea Power Station, processes, the estate,amenities and what’s on.
- Receive and respond to inbound telephone calls, emails and systems notifications, always findinga solution and giving a great level of helpful service.
- Complete all reporting requirements with accuracy, including data input, fault reporting, andfacility audits.
- Help to keep the site safe and secure by complying with access control processes, signing in guests,being vigilant to potential threats and working with the site security team.
- Complete all required learning/training and ensure you’re up to date with standard operatingprocedures, communications and tasks.
- Always wear the uniform to standard so provide a professional and consistent impression of theConcierge service.
- Be punctual and work effectively as part of the team, sharing the workload and supportingcolleagues
Required knowledge, skills, experience, and behaviours
- Ability to obtain a DBS Criminal Record Check.
- Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, accesscontrol and fault logging systems and capturing data and reporting.
- Excellent written and spoken English including spelling and grammar with the ability to reply toemails from residents, team members and the client.
- Flexibility and a can-do attitude.
- Confidence working alone and prioritising tasks, including during periods of intense workload.
About Ethos Farm
We put people at the heart of every great experience.Working with our clients globally, we help them to deliver extraordinary customer service that createsbrand loyalty and differentiation. We do this through our consultancy and training services, and byproviding highly skilled and passionate guest experience professionals to represent their brands atdestinations in the UK and USA.We take pride in the fact that we’re always making a difference and adding value. This means that we goabove and beyond to provide our customers, clients, and our colleagues with an exceptional experience.We’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalfof our client.
Our values are:
- We work together We deliver the best for our clients, customers and each other
- We deliver extraordinary service We inspire and leave a brilliant impact
- We see opportunity We find solutions to exceed expectations
- We are inclusive and kind We value the contributions and part we all play
- We have fun We raise smiles and love what we do.
Working here:
- We’re a certified Great Place to Work
- You’ll be provided with a uniform at no cost to you
- You’ll get paid holiday
- There’s opportunity to work overtime subject to operational demand
- We offer award winning learning and development to all our people
- You’ll get access to a range of benefits including our Employee Assistance Programme offering freeand confidential support and advice; our health cash plan which provides money off medicaltreatments; our discounts platform providing offers for hundreds of retailers to save you moneyand our financial wellbeing tool to help you plan and manage your finances
- We run numerous recognition schemes and team events.
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