Delivery Support Manager – Booker Group

Delivery Support Manager – Booker Group

Location: , , 0Shift Hours: 38 hrs per week (5 from 7)Salary: Competitive

Responsible for the continuous improvement to branch transport operations and ensuring these are operating Safe, Secure and Legal and efficiently at all times. Successfully planning and managing CV budgets and cost control. Responsible for successful, positive implementation of new company policies / procedures and system changes. This role will be pivotal in positively influencing key senior management teams in branches, the Support Centre, and regional support teams and driving Customer Satisfaction.

• Ensuring branch transport operations are operating Safe, Secure and Legal at all times
• Closely monitoring legal compliance and completion of compliance checks
• Training, coaching and developing branch delivery teams
• Implementing company policy and procedure changes
• Successfully landing company system changes positively
• Ensuring branch transport operations are working within BTB@ guidelines
• Influencing senior management teams and regional support teams
• Improving delivered customer satisfaction performance
• Key KPIs, including utilisation, on-time, Deskpro, MPro5 and Microlise performance
• Cost control and management of CV budgets
• Continuous improvement to branch transport operations
• Building relationships and liaising with suppliers
• Working closely with the Central Delivery Team
• Champion diversity and inclusion to ensure everyone feels welcome at Booker
• Build a culture which recognises the right behaviours and makes Booker A Place to Get On

• Knowledge of transport legislation and company policies
• Budgetary control
• Safety compliance
• KPI compliance
• Good time management
• Exceptional coaching capability
• Excellent communication skills with the ability to influence branch management teams
• Drive improvement and change positively within the region
• Ability to make commercially robust decisions which maximise customer satisfaction and cash profit
• Strong transport operational knowledge and proven experience
• Positive in nature, and driven to exceed performance expectations
• Ability to manage budgets
• Continuous improvement outlook
• Training and development experience
• Ability to influence senior management
• Provides timely updates, highlighting barriers to success. Providing solutions or revised timescales as required

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