Lead Technical Program Manager – Vice President Process Engineer

Overview

As a Senior Process Engineer, you design and improve end-to-end operational journeys that enhance customer outcomes. You partner with cross-functional teams to deliver scalable, compliant solutions and embed risk and controls throughout processes. You mentor junior engineers and help expand digital banking capabilities, fostering ownership and continuous improvement. You work in an agile, cross-functional environment to shape processes that scale across the organization and support the bank’s digital strategy.

Responsibilities

• Design and optimize end-to-end operational journeys (retail banking) using BPMN 2.0 tooling
• Collaborate with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align requirements and timelines
• Lead process engineering workstreams, plan work, manage dependencies, and drive decisions in agile settings
• Embed risk and controls by identifying regulatory and operational risks early and incorporating controls
• Drive continuous improvement via data analysis, root cause analysis, and feedback loops to standardize and automate
• Mentor junior engineers through coaching, design reviews, and sharing best practices
• Champion a customer-centric approach in process designs
• Support initiative leadership and foster an inclusive team culture
• Communicate clearly to align with senior business and technology partners
• Promote ownership, critical thinking, and ongoing improvement

Key requirements

• Strong process design expertise with BPMN 2.0 experience (Signavio or similar)
• Ability to align and communicate with cross-functional stakeholders
• Autonomous work organization, prioritization, and dependency management
• Understanding of operational risk and building compliant, well-controlled processes
• Critical thinking with continuous improvement mindset
• Mentorship and team-first mindset
• Self-starter in fast-paced, evolving environments
• Solid knowledge of retail banking products and operational servicing
• Experience in agile product delivery
• Strong analytical capability and structured decision-making

• collaboration
• mentorship
• communication
• BPMN 2.0
• Signavio or similar tooling
• data analysis

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