Account Manager – Existing Business

Overview

In this role you will own key customer relationships within a growing manufacturing-focused business. You report to the Customer Experience Director and will lead a direct report, coordinating activities across internal teams to improve satisfaction, retention and business growth. You’ll focus on strengthening the customer journey and driving cross-functional delivery while managing projects and service delivery. This is a hands-on, impact-driven opportunity to shape the customer experience in a B2B environment.

Responsibilities

• Build and strengthen existing customer relationships
• Improve overall customer experience and satisfaction
• Coordinate customer projects and service delivery with internal teams
• Drive retention and business growth through proactive account management
• Manage one direct report and collaborate with cross-functional stakeholders

Key requirements

• Proven experience managing customer relationships in a B2B environment
• Experience using CRM systems to manage activity and drive improvements
• Strong communication and stakeholder management skills
• Ability to identify and resolve customer issues effectively
• Experience coordinating projects, schedules or service delivery activities
• Strong organisational and prioritisation skills
• Commercial awareness with ability to identify growth opportunities
• Previous leadership or people management experience (advantageous)

• Strong communication
• Stakeholder management
• Organisational and prioritisation skills
• CRM systems usage
• Project coordination
• Service delivery coordination

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