Account Manager

Overview

As Account Manager you build and own relationships with a portfolio of major Clients in the UK, including face-to-face engagements in London. You work closely with a team to discuss performance with Clients and drive the business pipeline. You’ll engage senior Executives on critical topics and contentious issues, often in a hybrid work setting. This role focuses on delivering high-quality reports, maintaining service levels, and resolving performance issues to support business growth and client satisfaction.

Responsibilities

• Provide high-quality performance reports and discuss outcomes with the Client
• Measure performance against agreed service levels across business activities
• Discuss and maximise the business pipeline
• Resolve performance issues in a timely manner
• Lead relationship with a portfolio of major Clients and collaborate with the team to supply critical information for client discussions
• Maintain effective communication with senior executives on critical business topics

Key requirements

• Commercial Insurance experience to establish credibility on business issues
• Excellent verbal and written communication skills for senior-level discussions
• Strong attention to detail with analytical focus and quality
• Proactive negotiation and influencing skills

• relationship management
• clear communication
• analytical thinking
• performance reporting
• pipeline management
• service level measurement

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