Drainage Sales & Operations CoordinatorLocation:
LondonSalary:
£31,000 – £36,000 plus commissionHours:
Monday to Friday, 8:00am – 5:00pmContract Type:
PermanentAre you experienced within the
drainage industry
and confident speaking with customers, understanding their drainage problems and recommending the right solution?Vector Recruitment Solutions are recruiting on behalf of our client for an experienced
Drainage Sales & Operations Coordinator
to join a busy and growing drainage operation in London.This role combines
drainage knowledge, inbound sales and operational coordination . When customers contact the business with a drainage problem, you’ll identify what they need, explain the appropriate service and costs, and convert the enquiry into booked work.There is
no cold calling or outbound prospecting . Customers are already contacting the business because they need help. You’ll also follow up after engineers have attended site, discussing recommended remedial works, quotations and costs with customers to secure additional work.The RoleYou’ll take ownership of customer enquiries and jobs from initial contact through to completion, including:Handling inbound enquiries for blockages, jetting, CCTV surveys, repairs and other drainage servicesAsking the right questions to understand the issue and recommending the appropriate serviceExplaining services, call-out charges and costs, converting enquiries into booked jobsScheduling Drainage Engineers, CCTV Surveyors and other operational resourcesReviewing engineer findings and discussing recommended repairs or remedial works with customersFollowing up quotations and securing approval for additional worksKeeping customers updated and maintaining accurate job information within the CRM systemAbout YouWe’re looking for someone who combines practical drainage knowledge with strong customer service and commercial awareness.You’ll ideally have:Previous experience working for a drainage contractor, with a good understanding of jetting, CCTV surveys, repairs and remedial worksExperience in scheduling, operations, customer service or salesConfidence discussing drainage problems, services, quotations and costs with customersA commercial mindset and the ability to turn enquiries and recommendations into booked workStrong communication, organisation and customer service skillsExperience using CRM, scheduling or job management systemsYou don’t need to be a traditional salesperson. This could be an excellent next step for an experienced Drainage Coordinator, Drainage Scheduler, Service Coordinator or Drainage Sales Coordinator who understands the industry and is comfortable recommending and selling the right solution when customers contact the business.What’s on Offer?£31,000 – £36,000 plus commissionMonday to Friday, 8:00am – 5:00pmOngoing training and developmentCareer progression within a growing drainage businessA varied position combining drainage operations, customer service and salesIf you know the drainage industry and enjoy dealing with customers please apply or contact Kristian Wilson on 01737 452 501 for further details.discussion.TPBN1_UKTJ…