Robotics Associate Product Manager

Overview

In this role you lead robotics automation initiatives within HMRC, driving delivery against milestones and release schedules. You will enable development teams, manage stakeholders, and collaborate across CDIO CSG to shape roadmaps and ensure high-quality solutions. You’ll coach teams, manage risks, and foster a culture of continuous improvement in automation. This position offers the chance to impact customer service and operational excellence at scale within a major government organisation.

Pay / Benefits

• Hybrid working policy
• Flexible working options
• Generous leave starting 25 days (up to 30)
• Civil Service Pension contributions (~13,194 on top of salary)
• Coaching and development opportunities
• Family-friendly policies

Responsibilities

• Enable developers to advance the robotics backlog through design, development, testing and delivery of automation solutions using agile methods
• Remove impediments to maintain smooth development and delivery
• Engage with stakeholders to align goals, secure buy-in for vision and roadmap
• Collaborate with other product managers to define service roadmaps and translate into actionable user stories
• Facilitate sprint planning and agile ceremonies to prioritise work
• Mentor project members and promote an agile mindset
• Foster continuous improvement and safe feedback during retrospectives
• Build strong relationships with senior stakeholders and third parties
• Coordinate with Live Services Team to resource and operate a Live Service Support Model
• Ensure end-to-end delivery with proactive mitigation of technical issues
• Promote test-driven development as core to the operating model
• Communicate progress to customers, stakeholders and project managers
• Demonstrate visible leadership and team cohesion across CDIO CSG
• Contribute to the Product Management community of practice

Key requirements

• Proven track record in agile delivery with NICE software and Microsoft Office products
• Experience solving problems in services, products or processes
• Experience working with multidisciplinary teams
• Experience delivering automation changes across multi-delivery teams
• Understanding of Robotics and Automation technologies
• Ability to visualise and articulate complex problems using analytics/data
• Experience driving automated continuous improvement based on user feedback
• Ability to prioritise across multiple requests and recommend actions

• Communication and influencing
• Stakeholder management
• Negotiation
• Agile project management
• Backlog management
• Automation and robotics technologies

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