Overview
In this role you lead the used car department within a top UK automotive retail group, driving performance and profitability while delivering an outstanding customer experience. You will develop a high-performing team, manage campaigns, and steer the customer journey with integrity. You’ll partner across functions to promote finance and protection product sales in a compliant, customer-centric way. This is an influential position with short- and long-term impact on dealership growth.
Pay / Benefits
- 25 days’ holiday, rising with length of service
- Company car
- pension
- share incentive scheme
- employee discounts
- ongoing training and career development
Responsibilities
- Lead and develop a team of Business Managers, Sales Executives and support staff
- Drive used vehicle sales performance, profitability and efficiency
- Coach team with clear expectations to achieve targets
- Be actively involved in the customer journey at first and second facing stages
- Support sale of finance, GAP insurance and additional products in a compliant, customer-focused way
- Manage sales campaigns and promotions to maximise opportunities
- Maintain high standards of customer service, compliance and ethical selling
Key requirements
- Previous sales management experience within the motor industry
- Proven track record of improving sales performance and profitability
- Excellent leadership, coaching and people management skills
- Ability to create a high-performing, customer-focused sales culture
- Strong communication and organisational skills
- Commercial mindset with drive to deliver results
- Commitment to integrity and customer-centric decisions
- Full UK driving licence
- leadership
- communication
- organisational skills
- compliant selling practices
- customer journey management
- sales campaigns and promotions management
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