Enterprise Account Executive

Overview

As an Enterprise Account Executive in the UKI region, you will drive new business with Freshworks’ SaaS offerings through strategic prospecting, qualification, and closing. You’ll build relationships with executive stakeholders, align customer needs to multiple product lines, and act as a brand ambassador to boost productivity and customer-orientation. You’ll collaborate across teams to design campaigns, manage pipeline, and report progress to leadership. This role aligns with Freshworks’ mission to simplify software and deliver measurable impact for customers and employees. You’ll thrive in a fast-moving, customer-centric sales environment with opportunities to shape large-scale deployments

Responsibilities

• Develop a strategic plan to source and grow opportunities in the assigned territory to exceed sales targets
• Cultivate relationships with executive-level decision-makers and become a trusted advisor at named accounts
• Generate opportunities by addressing customer pain points and requirements at enterprise level
• Coordinate with marketing and pre-sales to design and execute campaigns
• Leverage available resources to reach individual sales goals with BD and presales support
• Provide regular pipeline and forecast reporting to the Sales Manager
• Travel to customer sites and events to engage prospects
• Continuously educate yourself on SaaS products, CRM systems, and the product suite

Key requirements

• 7+ years of outbound/field SaaS software sales experience
• Experience managing full sales cycle from business champion to C-level
• Track record of overachievement in a large geographic territory selling technical products
• Strong customer orientation and ability to negotiate with procurement teams and senior management
• Experience closing complex sales cycles (60–90+ days)
• Self-motivated, resourceful, and results-driven with a strong work ethic
• Knowledge of customer service domain and cloud potential in enterprise
• Ability to understand complex business and technical requirements

• customer-focused
• negotiation
• stakeholder management
• SaaS
• CRM systems
• ITSM

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