Full-Time Senior Sales Executive – Sloane Street, London

Overview

In this role you drive exceptional in-store experiences at the Sloane Street Boutique by building long-term client relationships and delivering personalised service. You will implement clientelling strategies, stay informed on campaigns and product launches, and contribute to achieving sales targets. You collaborate with the team to maintain high store standards and secure client loyalty in a luxury retail setting. This is an opportunity to represent Dior’s heritage and passion for luxury while shaping the client journey.

Responsibilities

• Greet, serve and advise customers with top-tier service
• Develop loyalty through 1-2-1 personal shopper style approach
• Demonstrate product knowledge across all categories and campaigns
• Introduce add-on sales to maximise sales potential against targets
• Handle customer complaints with guidance from management
• Monitor daily/weekly sales targets and department performance
• Maintain client recruitment and development
• Ensure sales generated by OTO (one-to-one)
• Follow stock management procedures
• Uphold store housekeeping and display standards
• Operate selling systems, cash, credit, and exchange procedures
• Maximise store security and prevent theft
• Ensure department follows company administration systems to minimise losses
• Participate in team meetings and contribute positively
• Carry out additional duties as directed
• Assess potential clients on the shop floor
• Build positive relationships with peers and clients

Key requirements

• Previous experience within luxury fashion
• Excellent communication and relationship-building skills
• Ability to build long-term relationships with clients
• Passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Contribution to business performance
• Exceed customer service

• communication
• relationship building
• customer-focused
• selling systems
• cash and credit procedures
• exchange procedures

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