Professional Indemnity Claims Advocate

Overview

In this role you will join Marsh’s Professional Indemnity Claims team in Birmingham, delivering strategic claims advocacy for large international clients. You will work closely with cross-border colleagues to guide complex indemnity claims and advocate with insurers, supporting client retention through strong service delivery. The position blends technical claims expertise with relationship-building across a global client base. You will contribute to product feedback and broader team success within a hybrid work setting.

Pay / Benefits

• professional development opportunities
• supportive leaders
• inclusive culture
• flexible hybrid work
• career opportunities
• well-being benefits

Responsibilities

• Coordinate with international professional indemnity clients, overseas offices, and colleagues to provide strategic, technical, and tactical claims guidance
• Guide major clients through complex insurance claims under professional indemnity policies
• Advocate with insurers on behalf of Marsh clients within Financial and Professional lines
• Contribute to client acquisition and retention through high-quality service delivery and measurable results
• Demonstrate technical capability, market knowledge, and aptitude for building client relationships
• Support the indemnity team by feeding claims intelligence back to product development colleagues

Key requirements

• Experience in resolving complex financial and professional lines insurance claims
• Claims management experience
• Excellent negotiation, communication and relationship management skills

• Negotiation
• Communication
• Relationship building
• Client-facing confidence
• Experience with claims management for professional indemnity and financial lines
• Knowledge of complex indemnity claims processes

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