Technical Support Manager

Overview

In this role, you lead Aggreko’s Technical Support Desk across Europe, ensuring timely, high-quality technical assistance for operations and sales. You’ll act as the SME on product compliance with EU/regulatory standards, drive sizing accuracy, and advance self-service and AI-enabled support. You’ll shape the support strategy, foster cross-functional collaboration, and promote sustainable, low-emission solutions. This is a high-impact, leadership-focused opportunity to scale technical support across multiple locations.

Pay / Benefits

• Flexible home-based working
• Strong leadership role shaping Europe-wide strategy
• Exposure to AI-driven technologies
• Competitive salary and bonus
• Career progression opportunities
• Ongoing training and global expertise access

Responsibilities

• Oversee accurate and timely technical support delivery across the business
• Triage, measure, and act on support needs to enable growth and revenue targets
• Act as SME for product compliance aligning with EU and local regulations (F-Gas, PSSR, PED, MPD)
• Support safe, compliant operations across product and accessory portfolio
• Support optimisation tools to ensure correct solution sizing and build technical confidence
• Introduce AI tools and self-service models to improve speed and accuracy of technical assistance
• Develop technical knowledge across teams for product education, application development and issue resolution
• Enhance customer satisfaction by addressing feedback and improving solution sizing, promoting low-emission technologies

Key requirements

• Experienced technical leader with background in power, temperature control or industrial equipment solutions
• Knowledgeable in EU compliance and regulatory frameworks (F-Gas, PED, PSSR)
• Proven experience managing teams across multiple locations
• Ability to lead through change while maintaining engagement and performance
• Commercially aware with a track record of supporting sales and operational teams to hit targets
• Data-driven with experience using digital tools and analytics to improve decisions and outcomes

• Leadership
• Change management
• Cross-functional collaboration
• Digital tools and analytics for decision-making
• AI-enabled support tools and self-service platforms
• Solutions sizing and performance optimization

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