Operations Manager

Overview

As Operations Manager in Sedgwick’s Subsidence division, you lead a team of Subsidence Claims Consultants to move claims from start to finish with accuracy and high service levels. You enable the team with direction, training, and capacity while collaborating across the division to maintain momentum and quality. This role blends office and remote working to support a skilled team in a fast-changing environment. You will drive performance, development, and cross-functional collaboration to help shape outcomes for clients and customers.

Pay / Benefits

• SIPP pension
• 25 days holiday plus bank holidays
• Flexible working from office or home
• Private healthcare plan
• Life assurance
• Employee assistance programme for wellbeing

Responsibilities

• Lead and coordinate a team of Subsidence Claims Consultants
• Ensure claims progress to conclusion quickly, accurately, and with high customer/client service
• Oversee team performance, handle day-to-day enquiries, and manage absence
• Identify training needs and facilitate development, including appraisals
• Maintain team morale and support cross-team collaboration within the division
• Balance office and remote working to support the team
• Provide technical support to Consultants on subsidence-related queries
• Communicate and collaborate with broader leadership to align on goals

Key requirements

• Insurance or claims background essential
• Subsidence technical knowledge advantageous
• Proven people leadership and team-delivery experience
• Coaching and development mindset
• Strong focus on performance, file quality, and service levels
• Cert CILA qualification: valuable or willingness to pursue
• Decisive, resilient, and adaptable under surge
• Excellent communication, negotiation, and empathy

• leadership
• communication
• empathy
• subsidence technical knowledge
• claims handling in insurance context
• performance management and quality control

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