Customer Business Planner – FTC

Overview

In this hybrid role, you drive accurate customer forecasts and steer customer conversations to shape business plans. You’ll accelerate cross-functional collaboration to align commercial and supply chain actions with the customer voice. You’ll own the monthly and annual planning cycles, monitor turnover, and highlight risks and opportunities to influence short- and long-term plans. You’ll work closely with cross-functional teams to ensure forecasting accuracy and strategic execution, contributing to a customer-centric growth agenda.

Pay / Benefits

• money-saving offers
• share options
• enhanced pension plan
• private medical and dental insurance
• discounted gym memberships
• paid fertility leave

Responsibilities

• Construct comprehensive customer forecasts (sell-in and sell-out) with NAMs and Customer Supply Chain
• Incorporate SIT impact, cannibalization, and seasonality into the forecast
• Identify key drivers and building blocks of the forecast and communicate risks at customer level
• Own volume forecast and discuss/challenge value sales forecast
• Coordinate Monthly Business Planning Cycle and validate forecasts with Customer Business Manager/Director
• Lead account Business Planning Cycle and align the forecasting goals and deadlines for the account team
• Coordinate Annual Business Planning Process and ensure stakeholder alignment
• Track weekly turnover and monitor net sales against forecast in short-term horizon
• Collaborate with customers to validate promotional forecasts using segmentation where applicable
• Work with Customer Supply Chain to ensure SIT assumptions and buy-in profiles are accurate

Key requirements

• Strong understanding of forecast construction and driving factors
• Excellent communication skills
• Strong collaboration and relationship-building with cross-functional teams
• Highly organized with ability to prioritize and manage deadlines in a fast-paced environment
• Resilience and customer-first mindset
• Preferred: Knowledge of Excel/ PowerBI / Forecasting tools

• collaboration
• communication
• organization
• Excel
• PowerBI
• Forecasting tools

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