Customer Success Manager- Barclaycard Payments BPL

Company: Barclays
Apply for the Customer Success Manager- Barclaycard Payments BPL
Location: Northampton
Job Description:

Overview

In this role you build and sustain profitable corporate relationships, translating Barclays offerings into client value. You work with cross-functional teams to understand client goals, industry context, and risks, designing tailored solutions across the bank’s portfolio. You communicate value, negotiate terms, and guide clients on investment and risk strategies to foster long-term collaboration. You monitor outcomes and contribute to product development and strategy with data-driven insights. This position sits within the South Mid Corporate team, with opportunities across major northern locations.

Responsibilities

  • Manage client relationships to identify financial goals, challenges, and risk tolerance
  • Analyze data from investments, cash flow, and sources to spot trends and opportunities
  • Research client’s industry trends, regulatory landscape, and competitive environment
  • Design customised solutions using the bank’s product portfolio
  • Communicate value proposition, justify recommendations, and negotiate terms
  • Provide guidance on investment, risk management and wealth strategies and market updates
  • Assess financial, legal, and operational risks and implement mitigation measures
  • Document client interactions, transactions, and agreements for transparency and auditability
  • Monitor client satisfaction and revenue to evaluate relationship effectiveness

Key requirements

  • Knowledge of industry trends and market developments
  • Experience in Payments
  • Relationship management and interpersonal skills with credibility at all levels
  • Strong negotiation skills and track record of increasing business performance
  • Influencing ability and adaptability in a fast-paced environment
  • Experience in Business to Business Financial Services sector
  • Experience managing a portfolio
  • Knowledge of relevant third-party suppliers/partners and competitors
  • Relationship-building
  • Negotiation
  • Influencing
  • Payments knowledge
  • Portfolio management
  • Risk assessment and controls

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Posted: October 8th, 2026