Learning and Development Leader , Business & Client Services (BCS)

Overview

As Leader of Learning & Development for Business and Client Services, you will shape enterprise-wide learning strategies to boost technical capability and workforce readiness across Risk BCS and P&I BCS globally. You will partner with leadership to align investments with priorities, bridging onshore and offshore operations and driving knowledge transfer. You will lead a 30-person L&D team and influence ongoing transformation through scalable programs and measurable impact. This role offers a strategic, global scope with a focus on building sustainable learning capability.

Pay / Benefits

• professional development opportunities
• supportive leadership
• inclusive culture
• career opportunities
• benefits and rewards
• well-being initiatives

Responsibilities

• Develop and own a 3-year BCS Learning & Development strategy aligned with transformation initiatives
• Define learning frameworks for technical skills, domain expertise, and professional growth across levels
• Establish ROI metrics and accountability for all learning programs
• Conduct workforce capability assessments to identify skill gaps and training priorities
• Maintain service quality to P&I and Risk COOs and leadership teams
• Lead flagship programs (onboarding, bootcamps, domain certifications) and oversee curriculum across domains
• Oversee knowledge transfer initiatives to support onshore-to-offshore capability building and GCC readiness
• Ensure learning programs meet compliance, certification, and regulatory requirements
• Lead, mentor and develop a 30-person L&D team; set performance expectations and foster continuous improvement
• Allocate resources across programs and geographies; build capability in new L&D methodologies
• Partner with business leadership to translate priorities into learning solutions; collaborate with regional L&D teams
• Manage L&D budget, vendor relationships, and technology platforms; monitor outcomes and iterate
• Build scalable learning infrastructure to support growth across locations

Key requirements

• Significant L&D experience
• Significant Leadership experience in L&D
• Proven track record of enterprise-scale learning programs in multi-geography organisations
• Deep expertise in adult learning, instructional design, and modern learning technologies (LMS, virtual delivery)

• Collaborative
• Visionary
• Data-driven
• LMS
• Learning platforms
• Virtual delivery

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