Network Operations Field Service Engineer

Overview

In this role you will install, repair and maintain our residential and business fibre networks, delivering a best-in-class service. You will work on the Field-based FTTx network, handling splicing, testing and reporting to defined standards while communicating clearly with customers. You’ll be part of a growing team that values technical excellence, safety and customer focus. This role offers the chance to contribute to London’s leading fibre network and scale up with a fast-growing business.

Pay / Benefits

• 25 days holiday
• Birthday leave
• Cycle to work scheme
• Flexible WFH policy
• Private health cover
• Overtime and on-call pay

Responsibilities

• Support the Network Operations Manager across Installation, Services, Maintenance and Projects
• Perform splicing, testing and reporting on the optical network per defined standards
• Demonstrate understanding of WiFi, broadband devices, and structured cabling at customer premises
• Communicate fibre terminology effectively to customers and colleagues
• Present a professional image as the face of the business
• Work independently in field-based settings and collaborate with engineers and supervisors
• Maintain health and safety compliance under the Company HSE system
• Contribute to achieving Network Operations programmes on time and to customer satisfaction
• Adhere to CDM and safety requirements and liaise with civils/cabling contractors

Key requirements

• Fibre installation/splicing experience in telecommunications (1st and 2nd fix)
• Ability to work at heights and independently
• Strong knowledge of fibre networks, gained from on-site experience
• Experience with splicing and OTDR testing (training provided)
• Fault finding experience (training provided)
• Experience with fibre blowing machines (training provided)
• NRSWA qualifications (training provided)
• BT Accredited splicing qualification
• Understanding of CDM and safety requirements
• Ability to communicate fibre terminology to diverse stakeholders
• IPAF desirable
• Customer-facing professionalism and calmness under pressure

• empathy and customer-focused
• self-motivated and independent working
• calm under pressure
• fibre installation and splicing
• OTDR testing
• fibre terminology and network concepts

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