Data Protection Analyst – Complaints

Overview

In this role you support the day-to-day running of the Office of the Data Protection Officer, coordinating end-to-end privacy complaints and providing ad hoc compliance support. You will work with internal and external stakeholders to improve the complaints process, develop reporting and dashboards, and ensure timely, professional resolution. You’ll also assist with rights requests, incident management, and broader privacy initiatives within a dynamic, globally focused airport environment. This is a chance to contribute to Heathrow’s privacy program while collaborating across teams to sustain high standards of data protection.

Pay / Benefits

• competitive salary
• performance-based annual bonus
• Share in Success Bonus
• generous annual leave
• market-leading pensions
• private health insurance

Responsibilities

• Manage privacy complaints end-to-end, including investigations, stakeholder engagement, record-keeping, reporting, and timely resolution
• Maintain documentation related to complaints and ensure professional responses
• Identify best practices and update training materials from lessons learned and industry trends
• Assist with core DPO activities: compliance reviews, reporting, stakeholder communications, scheduling privacy-related activities
• Support Rights Requests process, ensuring statutory deadlines and stakeholder engagement
• Provide privacy advice aligning with privacy-by-design and data protection assessments
• Maintain and enhance the DPO’s digital presence and knowledge resources
• Support privacy incident and third-party risk management activities, including investigations and mitigation actions
• Produce and analyse privacy management information (KPIs, dashboards, trend analysis) to identify process improvements
• Collaborate with internal and external stakeholders to support effective complaint resolution

Key requirements

• Knowledge of data protection legislation (UK GDPR, PECR, DUAA) and related privacy regulations
• Experience in fast-paced environments with competing priorities and deadlines
• Strong stakeholder management and ability to build relationships across diverse groups
• Proven ability to work collaboratively in a team and autonomously manage responsibilities

• Stakeholder management
• Collaborative/team-oriented
• Analytical and detail-focused
• Microsoft 365 applications (SharePoint, Excel)
• Microsoft Purview eDiscovery
• Adobe Acrobat Pro

…