Account Manager – Darwin

Overview

In this role you will manage a portfolio of global and national clients for a leading SaaS-based employee benefits platform. You will coordinate across software development, broking and benefits consulting teams to implement changes and keep clients engaged. The position emphasizes retaining clients through renewals while driving revenue and value. You’ll work in a hybrid London setup, collaborating with cross-functional teams to deliver outcomes that matter to clients and the business. This is a growth-focused, client-centric opportunity with a clear impact on adoption and profitability.

Pay / Benefits

• professional development opportunities
• vibrant and inclusive culture
• career opportunities and progression
• well-being benefits

Responsibilities

• Build trusted relationships with a portfolio of Global/National clients and understand their business objectives
• Coordinate and drive system enhancements by liaising with configurators, integration engineers and benefit consultants
• Deliver excellent customer service to retain clients through contract renewals while maintaining profitability
• Support marketing events and communications, inviting clients to events/webinars and sharing thought leadership
• Enable revenue growth within existing business through careful planning and consistent execution

Key requirements

• Proven experience as an Account Manager in SaaS/Tech
• Ability to build trust with clients and internal stakeholders through empathy and approachability
• Strong organisational and communication skills with project/change management experience
• Resilient, positive mindset with leadership by example
• Ambitious, driven, self-motivated to achieve targets and KPIs
• Commercial acumen to maximize client value for the Darwin platform

• Empathy and relationship-building
• Strong communication and presentation abilities
• Organisational and time-management skills
• SaaS experience
• Project and change management
• Stakeholder management

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