Company: Aesop
Location: London
Job Description:
Overview
In this role you drive engaging skincare experiences and educate customers, shaping personalized routines within a premium, mission-driven brand. You lead in-store events, coach teammates, and deliver the Kiehl’s service model to create welcoming, expert experiences. You stay ahead of trends to offer tailored advice and represent the brand with integrity. This position combines hands-on skincare expertise with community-building to grow loyalty and sales.
Pay / Benefits
- Competitive compensation
- Exclusive product perks
- Generous time off (30 days)
- Health and wellness benefits
- Referral bonus program
- Sustainability initiatives
Responsibilities
- Design and execute innovative skincare events and activations to spark customer interest
- Provide expert coaching to team members on skincare and service delivery
- Conduct personalized skincare consultations and recommendations
- Deliver consistent Kiehl’s Experience with a welcoming, personalized approach
- Demonstrate product knowledge and storytelling to connect heritage with customer needs
- Act as a Kiehl’s Ambassador, upholding brand and merchandising standards
- Stay ahead of skincare and wellness trends to inform guidance
- Achieve sales targets and build client relationships across in-store and digital channels
- Promote events, promotions, and brand activations to customers
- Collaborate in teamwork and complete training to maintain product knowledge
- Maintain counter standards of hygiene and organization
- Handle administrative tasks using Tamigo and One Retail
Key requirements
- Passion for skincare and ability to share expertise
- Strong communication and relationship-building skills
- Comfort with coaching and leading others
- Ambitious, proactive, and results-driven mindset
- Ability to align with brand values and represent the brand externally
- Communication
- Relationship building
- Customer focus
- Product knowledge and storytelling
- Merchandising standards
- Social media brand advocacy within guidelines
…
Posted: October 8th, 2026