Overview
In this role you will be a trusted advisor and cloud operations architect for Enterprise Support customers, shaping how they adopt and optimize AWS services. You’ll craft strategies to drive adoption, maintain operational health, and manage risk while aligning customers with AWS best practices. You work across customer teams and AWS partners to guide architecture, support strategy, and launch planning, delivering measurable business value. The position offers exposure to a broad range of enterprises, from startups to large transformations, with opportunities to mentor and grow your AWS expertise. You will help customers move workloads to the cloud and unlock additional value through enable-
Pay / Benefits
- Healthcare
- Employee Assistance Programs
- Global Mobility opportunities
Responsibilities
- Build solutions and provide technical guidance while advocating for the customer
- Ensure AWS environments stay operationally healthy while reducing cost and complexity
- Develop trusting relationships by understanding customer business needs and technical challenges
- Lead technical discussions on incidents, trade-offs, and risk management
- Consult with developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services, and Sales Account Managers
- Proactively identify opportunities for customers to gain value from AWS
- Solve problems as customers migrate workloads to the cloud
- Conduct workshops and enablement sessions to uplift customer capabilities
Key requirements
- Experience with operational parameters and troubleshooting in multiple domains (compute/storage/networking/CDN/databases/DevOps/big data/security/applications development) in distributed systems
- Experience in technical engineering
- customer obsession
- communication
- collaboration
- experience with AWS services or other cloud offerings
- experience as technical lead in enterprise or external-facing environments
- experience in roles such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect
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