Senior Complaints & Appeals Leader — Public Sector Impact

Liverpool City Council is seeking a Senior Complaints & Appeals Officer to lead a team handling MP and Councillor enquiries, complaints and appeals in the Law & Governance unit. The role requires strong investigative and analytical abilities, plus stakeholder management to deliver high-quality outcomes for residents and businesses.

You will spearhead complex cases, coordinate appeals to the Valuation Tribunal Service, and mentor staff while ensuring compliance with legislation and corporate

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