SEND Customer Experience & Improvement Officer

Coventry City Council is seeking a SEND Customer Experience and Improvement Officer to ensure families, children and young people receive a positive, coordinated experience when raising concerns about SEND services. You will work across SEND, schools and health partners to gather facts and support timely resolutions.

You will act as a central point of contact for SEND-related complaints, coordinate information with a range of professionals, and use feedback to inform service improvements and

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