Customer Service Team Lead — Hybrid, Manchester (3 days/wk)

Zopa Bank Limited in Manchester is seeking a Customer Service Team Leader to manage a team of agents, drive high customer service standards and coach performance. The role focuses on real-time resourcing, service levels and collaboration with the product and customer service teams.

You’ll lead a small to mid-size team, using data to improve outcomes, while maintaining strong stakeholder relationships. This is a hybrid role with in-office days in Manchester and flexible working options.

#J-18808-Ljbffr…