Field Service Excellence Lead | Engineer Team Growth

HomeServe Plc. is seeking a Service Excellence Manager to lead a field-based team of Plumbing Engineers across South Wales and the South West. You will champion outstanding customer service, drive operational performance and develop a high-performing, engaged workforce.

You will coach engineers, monitor performance against SLAs and budgets, manage remote teams, and build strong stakeholder relationships while upholding HomeServe safety and values.

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