Service Desk Analyst – Incident & IT Support (4 on/4 off)

Vodafone Group Plc in Farnborough is seeking an Incident Manager to manage incidents and service requests, coordinating with technical teams to deliver swift resolutions. The role focuses on maintaining service levels and proactive problem management.

The position is full-time, with 37.5 hours per week on a 4 days on / 4 days off rotation, including 12-hour shifts. A strong customer focus and ITIL familiarity are essential, with SC clearance being desirable.

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